FAQ's

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If you are unsure about ordering a product online we have a friendly team who are happy to help.

Call our customer services team on 0333 880 5261, and we'll be happy to place your order for you and answer any questions you may have about our products.

Please ensure that you have your debit/credit card details available so we can process your payment.

Yes, if you call us before your delivery date we can contact the supplier to cancel your order.

We ask that you give us as much notice as possible and contact us initially by phone then send us a follow up email to officially cancel the order. 

If you cancel on the day of delivery and the products have been dispatched from the supplier a charge may be applied. 

If your order includes bespoke alterations or is made to order there is no right to cancel once the order has been placed.

You can return an item that isn't bespoke or made to order within 14 days as long as it is in the same condition as when it was delivered.

It must not have been unpacked or assembled and must contain all parts included for resale.   

Returns are chargeable and vary depending on the size of product, supplier restocking fee and collection postcode. 

Please refer to our Returns Policy for further details or contact us via email returns@vendraoutdoors.com and we will send you details of the total return shipping cost. 

The shipping payment will be deducted from the refund of goods.

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Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider who then pass the payment onto us.

When considering the construction of domestic outbuildings, planning permission is typically not required, as long as the structure is used for a domestic purpose related to your home.

There are however specific scenarios where you may need planning permission. If any of the following conditions apply, it’s important to check with your local planning authority for confirmation:

1. If you plan to build the shed within 5 metres of any part of your house.
2. If the total ground area covered by buildings or other structures in the garden (excluding the original house) exceeds 50% of the total garden area.
3. If the original planning consent for your property includes a condition that prohibits garden sheds, outhouses, or similar structures, regardless of consent from the local planning authority.
4. If your property is a listed building or located within a conservation area or an area of outstanding natural beauty, where development restrictions may apply.
5. If you intend to use the garden building for business purposes or to store goods related to a business.
6. Additionally, no part of the garden building should be placed closer to the public highway than your existing house, or closer than 20 metres from the highway, whichever is nearer.

To ensure you comply with all regulations, it’s always best to consult with your local planning authority before proceeding with construction.

If your property is a listed building or located in a conservation area, it is highly likely that you will need the relevant listed building consent or conservation area consent before proceeding with any construction.

Additionally, some properties may be subject to restrictive covenants, which could prevent you from building in your garden. To determine if such restrictions apply to your property, you should check the property register at HM Land Registry for any entries related to this type of development. If a restrictive covenant exists, you will need to seek consent from the party benefiting from the covenant.

It’s also important to be aware that the current planning permission for your property may include conditions that override permitted development rights. These conditions can sometimes apply to entire areas, so it’s crucial to consult with your local planning authority to confirm whether any restrictions are in place.

If you’re uncertain about whether you can erect a garden building without needing planning permission, it’s advisable to err on the side of caution and contact your local planning authority directly. In most cases, you should receive a response right away.

Please note, we accept no liability for the accuracy of the information provided in this notice. We always recommend seeking professional advice to ensure compliance with all regulations.