FAQ's
Do you deliver to my postcode?
We deliver to the majority of the UK, however some areas may face additional charges. More details are available on the individual product page and we strongly recommend you to check before ordering any products.
We do not ship products overseas.
Do you offer delivery free?
Orders or items over the value of £500 qualify for FREE delivery, however a surcharge may apply to certain postcodes.
Orders under £500 will have the delivery charge specified on the product or check out page and any surcharges applying to the postcode will be added extra.
Will the delivery be taken into my garden?
Standard deliveries are delivered to the kerbside only, however products that qualify for 'White Glove Delivery' will be delivered straight into your garden, with all of the packaging removed.
Is it possible to collect my order?
Our products are shipped directly from our suppliers therefore we can not offer this service.
Do you deliver to allotments?
unfortunately we do not deliver to allotments, carparks or waste land.
Where is my order?
The delivery for you order should be scheduled for the pre- arranged date selected at checkout or agreed with the manufacturer.
If you have any queries please contact us and we can get you an update. We cannot take any responsibility for delays whilst the goods are with the carrier.
When will I get my delivery date?
The manufacturer will contact you within the product lead time to arrange your specific delivery date, and ensure you are available to accept and sign for the goods.
For smaller items a delivery date can be chosen during check out.
What is the process once my orders has been placed?
Once your order has been placed, we will send you a confirmation email detailing the order number, items ordered, delivery address and amount paid.
You will then receive a series of email informing you of your delivery status with a tracking number. If the item has a lead time a member of the manufacturing team will be in touch with you to confirm the date of your delivery.
How do I change details on my order?
Please call customer service and we will be happy to help with any changes you require.
Will I need to buy anything else?
All fixings required are supplied and will be delivered with your product. Details of tools required are advised within the installation manual.
What should I do if items arrived with parts missing or damaged?
If any item or parts are missing or damaged please contact us as soon as possible and we will organise a replacement for you. This usually takes 5-10 business days.
What if an item is out of stock?
If an item is out of stock we will inform you straight away. You can either wait until the item becomes available, choose an alternative item or receive a full refund.
Do you provide installation?
Some of the products we offer come with an installation service provided by the manufacturer, however the majority of items are self assembly.
How much does installation cost?
If installation is available for the item you wish to purchase the details will be displayed on the product page along with any additional costs.
Can installation happen on the same day as delivery?
Installation will be arranged directly with the manufacturer who will contact you to organise a suitable date. This however may not be the same day as your delivery.
If you are unsure please contact us and we will do our best to lease with the installation team on your behalf.
Is there anything I should do in preparation for installation?
Please ensure a suitable level and solid base has already been installed before the team arrives to install your items.
Please also clear the area and perimeter at least 1 foot to allow suitable access during installation.
Is VAT included in the price ?
All prices displayed include VAT.
Is there help with ordering?
If you are unsure about ordering a product online we have a friendly team who are happy to help.
Call our customer services team on 0333 880 5261, and we'll be happy to place your order for you and answer any questions you may have about our products.
Please ensure that you have your debit/credit card details available so we can process your payment.
Can I cancel my order before delivery?
Yes, if you call us before your delivery date we can contact the supplier to cancel your order.
We ask that you give us as much notice as possible and contact us initially by phone then send us a follow up email to officially cancel the order.
If you cancel on the day of delivery and the products have been dispatched from the supplier a charge may be applicable.
If your order includes bespoke alterations to the product, there is no right to cancel.
Can I cancel after my delivery?
You can return an item within 14 days as long as it is in the same condition as when it was delivered. It must not have been unpacked or assembled and must contain all parts included for resale.
Returns are chargeable and vary depending on the supplier and your postcode location. Please refer to our Returns Policy for further details or contact us via email returns@vendraoutdoors.com
Is there a charge to return goods?
A charge may be applicable to return goods and varies depending on the size of product, supplier restocking fee and collection postcode. Please contact us at returns@vendraoutdoors.com and we will send you details of the total return shipping cost.
The shipping payment will be deducted from the refund of goods.
Is it secure ordering online?
You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, American Express, Discover, Diners Club, Apple Pay, Google Pay, Maestro, Shop Pay, Union Pay, PayPal either on-line or over the phone. When you pay on line you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Opayo, formerly Sage Pay.
The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.
Do I need planning permission to put a garden building in my garden?
When considering the construction of domestic outbuildings, planning permission is typically not required, as long as the structure is used for a domestic purpose related to your home. However, there are specific scenarios where you may need planning permission. If any of the following conditions apply, it’s important to check with your local planning authority for confirmation:
- If you plan to build the shed within 5 metres of any part of your house.
- If the total ground area covered by buildings or other structures in the garden (excluding the original house) exceeds 50% of the total garden area.
- If the original planning consent for your property includes a condition that prohibits garden sheds, outhouses, or similar structures, regardless of consent from the local planning authority.
- If your property is a listed building or located within a conservation area or an area of outstanding natural beauty, where development restrictions may apply.
- If you intend to use the garden building for business purposes or to store goods related to a business.
- Additionally, no part of the garden building should be placed closer to the public highway than your existing house, or closer than 20 metres from the highway, whichever is nearer.
To ensure you comply with all regulations, it’s always best to consult with your local planning authority before proceeding with construction.
Do I need any other building consent?
If your property is a listed building or located in a conservation area, it is highly likely that you will need the relevant listed building consent or conservation area consent before proceeding with any construction.
Additionally, some properties may be subject to restrictive covenants, which could prevent you from building in your garden. To determine if such restrictions apply to your property, you should check the property register at HM Land Registry for any entries related to this type of development. If a restrictive covenant exists, you will need to seek consent from the party benefiting from the covenant.
It’s also important to be aware that the current planning permission for your property may include conditions that override permitted development rights. These conditions can sometimes apply to entire areas, so it’s crucial to consult with your local planning authority to confirm whether any restrictions are in place.
If you’re uncertain about whether you can erect a garden building without needing planning permission, it’s advisable to err on the side of caution and contact your local planning authority directly. In most cases, you should receive a response right away.
Please note, we accept no liability for the accuracy of the information provided in this notice. We always recommend seeking professional advice to ensure compliance with all regulations.