If you wish to cancel your order, please call us as soon as possible on: 0333 880 5261 . If the order has not been dispatched, there will be no cancellation fee.
If your order has already been dispatched and is in transit, even if it hasn’t been delivered, cancellation charges may apply depending on the manufacturer.
Additionally, please email customer services on: support@vendraoutdoors.com to formally request an order cancellation and refund.
Please be aware, orders with any custom modifications or bespoke sizes or designs can not be canceled or refunded once the order is placed.
A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery.
It is best that you call us as soon as possible should you wish to discuss a cancellation. Any return or cancellation should be made in writing to returns@vendraoutdoors.com
All products should be returned in the same condition as when first delivered, thus fit for re-sale as new. We shall reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.
It is the responsibility of 'The Customer' to meet all product return costs after a cancellation.
The returns fee may differ depending on the product, manufacturer and pick up location. The total cost will be sent to the email address stated on the order confirmation prior to collection.
Return costs for basic pre-packed items begin at £35 and small to medium sized sheds from £60-£90. Larger structures such as plastic, metal or wooden cabins can be as much as several hundred pounds depending on the manufacturer. The fee will equate to the total shipping and restocking cost only.
If the return is accepted, It is the responsibility of the customer to retain possession and take care of the goods, until the goods have been returned to the supplier, manufacturer or a carrier appointed by either.
All products will be inspected on return to ensure that they have not been tampered with and are complete with all the original parts.
If we deem the product is not in its original standard we will deduct a reasonable amount from the refund owed to cover costs needed to re-use the item. Should the item not be re-sellable we shall return the product to you.
Refunds will only be paid to the same method originally used to pay for your purchase.
We will confirm by email once the items have been received.
Once the items have been inspected we will contact you to confirm whether you are entitled to a full or partial refund. Founds owed will be reimbursed (refunded) in a period not exceeding 30 days.
Please note, return shipping and restocking fees shall be deducted from the original order value, plus any additional costs owed to re-use an item not in its original state.
Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.
If you discover that an item has been damaged, please email us as soon as possible at support@vendraoutdoors.com and send clear photos so the issue can be assessed.
We ask that you thoroughly inspect all items at the point of delivery and do not accept the delivery if there are clear signs of damage.
Upon delivery we kindly ask you to inspect the goods and notify us within thirty days after the day of receipt of any shortages or damage to the goods.
Upon approved claims the manufacturer will usually forward replacement parts within 5 to 10 working days, subject to availability.
Any claims of damage made after 30 days shall only be considered at the discretion of the manufacturer and not Vendra Outdoors.
Should a product arrive damaged, not as described or faulty which is unable to be fixed, you may be asked to return the item for a full refund plus the return shipping cost.
We can not be held liable for damages or issues caused by factors outside of our control such as, adverse weather conditions, flooding, vandalism or accidental damage.
