If you wish to cancel your order, please call us as soon as possible on: 0333 880 5261. If the order has not been dispatched, there will be no cancellation fee.
If your order has already been dispatched and is in transit, even if it hasn’t been delivered, cancellation charges may apply depending on the manufacturer.
Additionally, please email customer services on: returns@vendraoutdoors.com to formally request an order cancellation and refund.
Please be aware, orders with any custom modifications or bespoke sizes or designs can not be canceled or refunded once the order is placed.
Orders canceled after items have been shipped will follow our 14 Day Return Policy and will be subject to shipping costs.
We understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at returns@vendraoutdoors.com with your order number and we will provide detailed instructions on how to process the return.
Please note that customers are responsible for covering the cost of return shipping for any item(s) they wish to send back.
The returns shipping fee is calculated on the product, size, manufacturer restocking fee and pick up location.
The total cost to return the item(s) will be sent to the same email stated on the order confirmation sheet prior to collection. This fee will equate to the total shipping and restocking cost only.
Please also note that return and refund policies may vary between brands. If you’re unsure about a specific item’s return eligibility, we encourage you to contact us before placing your order. We're happy to confirm the policy for any product you're interested in.
If the return is accepted, It is the responsibility of the customer to retain possession and take care of the goods, until the goods have been returned to the supplier, manufacturer or a carrier appointed by either.
Once your return has been received and inspected we will notify you via email.
We will confirm whether you are entitled to a full or partial refund. Founds owed will be reimbursed (refunded) in a period not exceeding 30 days and will only be paid to the same method originally used to pay for your purchase.
To qualify for a refund, returned item(s) must meet the following conditions:
Items that arrive with signs of use, damage, or missing parts will not be accepted, and a refund will not be issued.
We shall reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.
If we deem the product is not in its original standard we will deduct a reasonable amount from the refund owed to cover costs needed to re-use the item. Should the item not be re-sellable we shall return the product to you.
Please note: Return shipping and restocking fees will be deducted from the original order value, plus any additional costs owed to re-use an item not in its original state.
If you wish to exchange your product the easiest option is to return the item for a refund and re order the alternative goods you require.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products and send them to us via email as soon as possible. support@vendraoutdoors.com
Please notify us within thirty days after the day of receipt of any shortages or damage to the goods and remember to keep all the original packaging for any items that need to be returned.
Any claims of damage made after 30 days shall only be considered at the discretion of the manufacturer and not Vendra Outdoors.
Upon approved claims the manufacturer will usually forward replacement parts within 5 to 10 working days, subject to availability.
All returns must be authorised by our customer service department prior to shipping. We will email you with the details on how to start the returns process.
Should a product arrive damaged, not as described or faulty which is unable to be fixed, you may be asked to return the item for a full refund plus the return shipping cost.
We can not be held liable for damages or issues caused by factors outside of our control such as, adverse weather conditions, flooding, vandalism or accidental damage.
Items that become damaged after use are non-refundable unless specified under warranty.
