As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available. Once confirmed we will process the payment and your order will be prepared and dispatched straight away.
If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Free delivery is included for all products and orders exceeding £500, If the product or order value is below £500 please refer to the individual product page for additional delivery charges.
Some remote postcode areas may be subject to an additional surcharge. To check if this applies to your location, please refer to the Delivery Information section on each product page.
Products with a lead time will display an estimated timeframe (e.g., 3-4 weeks) on each product page. The manufacturer will contact you directly within this time frame to schedule your delivery.
If you haven’t received any contact as the lead time comes to an end, please contact our Customer Service Team on: support@vendraoutdoors.com and we will provide an update on your order status.
You can also use the postcode checker on the product page to see the estimated delivery times for your particular area.
We deliver to most locations across mainland UK. However, as manufacturers use their own or third-party carriers, some remote areas may not be covered.
Any delivery restrictive postcodes will be clearly outlined in the Delivery Information section on the product page, please double check this section prior to ordering.
Delivery can only be made to a registered residential or commercial address. Unfortunately deliveries can not be made to an allotments, car parks or waste ground.
Please note that all orders are delivery only and cannot be collected.
Each product will display an icon indicating either a lead time for delivery or an option to Choose Your Delivery Day.
Deliveries are generally available on weekdays only, however please contact us should this cause you any problems, and we will do our best to resolve any issues.
For products which include the option to Choose a preferred Delivery Day, you can select this during checkout. Simply enter your postcode in the checker and select your preferred date.
Standard deliveries are made to the kerbside or driveway only, except for the White Glove Delivery Service, which offers enhanced features outlined on the qualifying product page.
Large items, such as sheds and garden rooms, are delivered via flat-bed truck or lorry. These items will not fit through a pedestrian doorway and are not suitable to be lifted over walls, fences etc.
Should you have any concerns regarding access to your property, please contact Customer Service on Support@vendraoutdoors.com or 0333 880 5261 when placing your order.
For any unforeseen circumstances you are unavailable on the scheduled delivery date, we can reschedule with sufficient notice. Please contact us as soon as possible to re-arrange an alternative date.
Alternatively, we can arrange to leave your order with a neighbour or in a safe place with your express permission, However, you will assume full responsibility for its security.
If no prior instructions are given before the agreed delivery date, or there isn't anyone available to sign for the delivery, the product will be returned to the manufacturer.
Please note additional fees may be charged to re-deliver items so please contact us to avoid this.
If installation is available for your product, it may be:
Completed on the same day as delivery, depending on the manufacturer.
Scheduled separately after delivery.
For specific details, please check the product page of your chosen item.
