Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged.

We will then contact our supplier to confirm that the product you have purchased is available. 

Once confirmed we will process the payment and your order will be manufactured or prepared and dispatched to you as soon as possible.

If there are any delay such as an item is on backorder, we will void the pre-authorisation and contact you to let you know.

You can either wait for the item to become available and select the "Notify Me" option on the product page or choose an alternative item.

 

Lead Times

 

Products with a lead time will display an estimated timeframe (e.g., 3-4 weeks) on each product page.

A member of our customer service team or the manufacturer will contact you directly within this time frame to schedule your delivery.

If you haven’t received any contact as the lead time comes to an end, please contact us on: support@vendraoutdoors.com and we will provide an update on your order status.

 

Delivery Charges

 

Free delivery is included for all UK mainland products however some remote postcode areas may be subject to an additional surcharge and longer delivery timeframes. 

Please check delivery areas below to see if this applies to your location. Alternatively please contact us and we will confirm with our supplier.

 

Delivery Areas

 

We deliver to most locations across mainland UK Free of charge. However, as our suppliers use their own or third-party carriers, some remote areas may not be covered. 

Any delivery restrictive postcodes are outlined below

Yellow Zone Areas

All Yellow Zone Areas will be delivered free of charge 

Green Zone Areas

All Green Zone Areas with postcodes EX, TQ, PL and TR will be delivered free of charge however may have longer delivery timeframe. 

Purple Zone Areas

All Purple Zone Areas in Northern Scotland with postcodes PA, PH, DD, IV, KW, HS, KY and FK will be delivered, however surcharge applies (please call for details).

Grey Zones 

We do not offer offshore UK deliveries, including to Jersey, Guernsey, Isle of Man, Northern Ireland, Scottish Islands, or the Isle of Wight. 

Delivery can only be made to a registered residential or commercial address. Unfortunately deliveries can not be made to an allotments, car parks or waste ground. 

Please note that all orders are delivery only and cannot be collected.

Unfortunately we do not accept EU or international orders.

Choose Your Delivery Day

 

Once your order is placed, our customer service team or delivery provider will contact you via phone, text, or email to schedule a suitable date for your delivery.

Deliveries typically take place Monday to Friday, excluding bank holidays.

We’ll work with you to ensure the delivery fits your schedule as best as possible.

 

Delivery Drop-Off

 

Deliveries are made to the kerbside or driveway only.

Large items, such as sheds and garden rooms, are delivered via flat-bed truck or lorry.

These items will not fit through a pedestrian doorway and are not suitable to be lifted over walls, fences etc.

Should you have any concerns regarding access to your property, please contact us prior to placing your order.

Please note the following important delivery guidelines:

• An adult (18+) must be present at the delivery address to receive and sign for the goods
• Ensure two people are present to help offload large bulky orders 
• All deliveries are external only – our items are large and heavy, and our team cannot carry boxes over fences, walls, or hedges.
• Areas must be clear and unobstructed with sufficient space for the delivery vehicle.
• Ensure the delivery area is accessible- Our team cannot remove gates, doors, or fencing to gain access.
• Safe access is essential – deliveries cannot proceed if it compromises the safety of the team, property, or products. Each delivery is subject to a health and safety assessment on arrival.

Receiving Your Order

 

If you are unable to receive your delivery on the scheduled date, we are happy to reschedule with a minimum of 48 hours notice. 

Please contact us as early as possible to arrange a new delivery date.

If no prior delivery instructions are provided or there is no adult (18+) available to sign for the delivery on the agreed date, the item will be returned to the manufacturer.

Please be aware that additional fees may apply for re-delivery. To avoid this, we encourage you to get in touch with us in advance if changes are needed.

Installation Services

 

If installation is available for your product, it may be:

• Completed on the same day as delivery, depending on the manufacturer.
• Scheduled separately after delivery.

For specific details, please contact us for more information. 

support@vendraoutdoors.com

0333 880 5261

 

Last updated: February 14, 2025

This Privacy Policy describes how Vendra Outdoors (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vendraoutdoors.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@vendraoutdoors.com or contact us at 42 Birkland Avenue, Warsop, Mansfield, ENG, NG20 0PN, GB.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

VENDRA Outdoors- Elevate Your Outdoor Living

At VENDRA Outdoors, we believe your garden should be more than just an outdoor space- it should be a stylish, functional extension of your home.

Whether you need a premium garden room, a durable storage shed, or beautiful wooden pergola, we have the perfect solution to transform your garden into a space for relaxation, entertaining, and every day living.

High-Quality Garden Buildings Built to Last

Our range of garden rooms, sheds, and outdoor structures are crafted with premium materials to ensure durability, weather resistance, and timeless style.

We partner with trusted manufacturers known for their experience in garden buildings, wooden structures and outdoor storage solutions, so you can invest in a product design to stand the test of time.

Why Choose VENDRA Outdoors? 

• Expert Craftsmanship- Our garden buildings are designed for strength durability and aesthetic appeal.
• Tailored Solutions- Whether you need a home office storage space or outdoor retreat we have options to suit your needs.
• Customer First Approach- Our team is dedicated to providing expert guidance advice on top tier customer service.

Your Dream Outdoor Space Starts Here

At VENDRA Outdoors we are committed to helping you create a beautiful garden space to enhances your lifestyle.

Whether it's a relaxing space to escape, a home office or gym, or a play room for the kids, we have something to suite everyone.

Browse our garden room sheds and outdoor structures today and turn your garden into something truly magnificent.