If you haven’t received any contact as the lead time comes to an end, please contact us on: support@vendraoutdoors.com and we will provide an update on your order status.
Delivery
Order Confirmation
As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available.
Once confirmed we will process the payment and your order will be manufactured or prepared and dispatched to you as soon as possible.
If there are any delay such as an item is on backorder, we will void the pre-authorisation and contact you to let you know.
You can either wait for the item to become available and select the "Notify Me" option on the product page or choose an alternative item.
Lead Times
Products with a lead time will display an estimated timeframe (e.g., 3-4 weeks) on each product page.
A member of our customer service team or the manufacturer will contact you directly within this time frame to schedule your delivery.
Delivery Charges
Free delivery is included for all products and orders exceeding £500, If the product or order value is below £500 additional charges will apply.
Remote postcode areas may be subject to an additional surcharge.
Please check delivery areas below to see if this applies to your location. Alternatively please contact us and we will confirm with our supplier.
Delivery Areas
We deliver to most locations across mainland UK. However, as our suppliers use their own or third-party carriers, some remote areas may not be covered.
Any delivery restrictive postcodes are outlined below
Yellow Zone Areas
All Yellow Zone Areas will be delivered free of charge
Green Zone Areas
All Green Zone Areas with postcodes EX, TQ, PL and TR will be delivered free of charge however may have longer delivery timeframe.
Purple Zone Areas
All Purple Zone Areas in Northern Scotland with postcodes PA, PH, DD, IV, KW, HS, KY and FK will be delivered, however surcharge applies (please call for details).
Grey Zones
We do not offer offshore UK deliveries, including to Jersey, Guernsey, Isle of Man, Northern Ireland, Scottish Islands, or the Isle of Wight.
Delivery can only be made to a registered residential or commercial address. Unfortunately deliveries can not be made to an allotments, car parks or waste ground.
Please note that all orders are delivery only and cannot be collected.
Choose Your Delivery Day
Once your order is placed, our customer service team or delivery provider will contact you via phone, text, or email to schedule a suitable date for your delivery.
Deliveries typically take place Monday to Friday, excluding bank holidays.
We’ll work with you to ensure the delivery fits your schedule as best as possible.
Delivery Drop-Off
Deliveries are made to the kerbside or driveway only.
Large items, such as sheds and garden rooms, are delivered via flat-bed truck or lorry.
These items will not fit through a pedestrian doorway and are not suitable to be lifted over walls, fences etc.
Should you have any concerns regarding access to your property, please contact us prior to placing your order.
Please note the following important delivery guidelines:
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An adult (18+) must be present at the delivery address to receive and sign for the goods
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Ensure two people are present to help offload large bulky orders
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All deliveries are external only – our items are large and heavy, and our team cannot carry boxes over fences, walls, or hedges.
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Ensure the delivery area is accessible, with clear and unobstructed walkways and sufficient space for the delivery vehicle.
- Our team cannot remove gates, doors, or fencing to gain access.
- Safe access is essential – deliveries cannot proceed if it compromises the safety of the team, property, or products. Each delivery is subject to a health and safety assessment on arrival.
Receiving Your Order
If you are unable to receive your delivery on the scheduled date, we are happy to reschedule — provided we receive a minimum of 48 hours notice.
Please contact us as early as possible to arrange a new delivery date.
If no prior delivery instructions are provided or there is no adult (18+) available to sign for the delivery on the agreed date, the item will be returned to the manufacturer.
Please be aware that additional fees may apply for re-delivery. To avoid this, we encourage you to get in touch with us in advance if changes are needed.
Installation Services
If installation is available for your product, it may be:
- Completed on the same day as delivery, depending on the manufacturer.
- Scheduled separately after delivery.
For specific details, please contact us for more information.
Returns
Cancellations, Returns, Refunds & Damages
Cancellation BEFORE Delivery
If you wish to cancel your order, please call us as soon as possible on: 0333 880 5261 . If the order has not been dispatched, there will be no cancellation fee.
If your order has already been dispatched and is in transit, even if it hasn’t been delivered, cancellation charges may apply depending on the manufacturer.
Additionally, please email customer services on: returns@vendraoutdoors.com to formally request an order cancellation and refund.
Please be aware, orders with any custom modifications or bespoke sizes or designs can not be canceled or refunded once the order is placed.
Cancellation & Return AFTER Delivery
A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery.
It is best that you call us as soon as possible should you wish to discuss a cancellation.
Any return or cancellation should also be made in writing to returns@vendraoutdoors.com
Items should not be returned until you have had a response from us as we will provide you with a prepaid label or arrange collection of the goods.
The total cost to return the item(s) will be sent to the email address stated on the order confirmation prior to collection. This fee will equate to the total shipping and restocking cost only.
If the return is accepted, It is the responsibility of the customer to retain possession and take care of the goods, until the goods have been returned to the supplier, manufacturer or a carrier appointed by either.
All products should be returned in the same condition as when received, with unopened and undamaged packaging thus fit for re-sale as new.
We shall reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.
It is the responsibility of 'The Customer' to meet all product return costs after a cancellation.
The returns fee may differ depending on the product, manufacturer and pick up location.
Refunds
All products will be inspected on return to ensure that they have not been tampered with and are complete with all the original parts.
If we deem the product is not in its original standard we will deduct a reasonable amount from the refund owed to cover costs needed to re-use the item. Should the item not be re-sellable we shall return the product to you.
Refunds will only be paid to the same method originally used to pay for your purchase.
We will confirm by email once the items have been received.
Once the items have been inspected we will contact you to confirm whether you are entitled to a full or partial refund. Founds owed will be reimbursed (refunded) in a period not exceeding 30 days.
Please note, return shipping and restocking fees shall be deducted from the original order value, plus any additional costs owed to re-use an item not in its original state.
Any products that are made special order or bespoke are not eligible for a refund.
Damaged Goods
If you discover that an item has been damaged, please email us as soon as possible at support@vendraoutdoors.com and send clear photos so the issue can be assessed.
We ask that you thoroughly inspect all items at the point of delivery and ensure any damage is documented on the delivery note. do not accept the delivery if there are clear signs of damage.
Upon delivery we kindly ask you to inspect the goods and notify us within thirty days after the day of receipt of any shortages or damage to the goods.
Upon approved claims the manufacturer will usually forward replacement parts within 5 to 10 working days, subject to availability.
Any claims of damage made after 30 days shall only be considered at the discretion of the manufacturer and not Vendra Outdoors.
Should a product arrive damaged, not as described or faulty which is unable to be fixed, you may be asked to return the item for a full refund plus the return shipping cost.
We can not be held liable for damages or issues caused by factors outside of our control such as, adverse weather conditions, flooding, vandalism or accidental damage.
About Us
VENDRA Outdoors- Elevate Your Outdoor Living
At VENDRA Outdoors, we believe your garden should be more than just an outdoor space- it should be a stylish, functional extension of your home.
Whether you need a premium garden room, a durable storage shed, or beautiful wooden pergola, we have the perfect solution to transform your garden into a space for relaxation, entertaining, and every day living.
High-Quality Garden Buildings Built to Last
Our range of garden rooms, sheds, and outdoor structures are crafted with premium materials to ensure durability, weather resistance, and timeless style.
We partner with trusted manufacturers known for their experience in garden buildings, wooden structures and outdoor storage solutions, so you can invest in a product design to stand the test of time.
Why Choose VENDRA Outdoors?
- Expert Craftsmanship- Our garden buildings are designed for strength durability and aesthetic appeal.
- Tailored Solutions- Whether you need a home office storage space or outdoor retreat we have options to suit your needs.
- Customer First Approach- Our team is dedicated to providing expert guidance advice on top tier customer service.
Your Dream Outdoor Space Starts Here
At VENDRA Outdoors we are committed to helping you create a beautiful garden space to enhances your lifestyle.
Whether it's a relaxing space to escape, a home office or gym, or a play room for the kids, we have something to suite everyone.
Browse our garden room sheds and outdoor structures today and turn your garden into something truly magnificent.
FAQ's
Do you deliver to my postcode?
We deliver to the majority of the UK, however some areas may face additional charges. More details are available on the individual product page and we strongly recommend you to check before ordering any products.
We do not ship products overseas.
Do you offer delivery free?
Orders or items over the value of £500 qualify for FREE delivery, however a surcharge may apply to certain postcodes.
Orders under £500 will have the delivery charge specified on the product or check out page and any surcharges applying to the postcode will be added extra.
Will the delivery be taken into my garden?
Standard deliveries are delivered to the kerbside only.
Is it possible to collect my order?
Our products are shipped directly from our suppliers therefore we can not offer this service.
Do you deliver to allotments?
unfortunately we do not deliver to allotments, carparks or waste land.
Where is my order?
Lead times are displayed on each product page and may vary depending on the item, supplier and availability.
During this time, our team will be in touch to arrange a convenient delivery date once your order is ready for dispatch.
If you have any questions in the meantime, feel free to contact us.
When will I get my delivery date?
The manufacturer or a member of our team will contact you within the product lead time to arrange your specific delivery date, and ensure you are available to accept and sign for the goods.
What is the process once my orders has been placed?
Once your order has been placed, we will send you a confirmation email detailing the order number, items ordered, delivery address and amount paid.
You will then receive a series of email informing you of your delivery status with a tracking number.
If the item has a lead time a member of the manufacturing team or our customer support will be in touch with you to confirm the date of your delivery.
How do I change details on my order?
Please call customer service and we will be happy to help with any changes you require.
Will I need to buy anything else?
All fixings required are supplied and will be delivered with your product. Details of tools required are advised within the installation manual.
What should I do if items arrived with parts missing or damaged?
If any item or parts are missing or damaged please contact us as soon as possible and we will organise a replacement for you. This usually takes 5-10 business days.
What if an item is out of stock?
If an item is out of stock we will inform you straight away and no payment will be taken. You can either wait until the item becomes available or choose an alternative item.
Do you provide installation?
Some of the products we offer come with an installation service provided by the manufacturer or third party installation team, however, the majority of items are self assembly and suitable for a competent DIYer.
How much does installation cost?
If installation is available for the item you wish to purchase the details will be displayed on the product page along with any additional costs, if not please contact us and we will provide you with a quote.
Can installation happen on the same day as delivery?
Installation will be arranged once a delivery date is confirmed.
We will do our best to arrange a date as close as possible if same day installation is not available.
If you are unsure please contact us and we will do our best to lease with the installation team on your behalf.
Is there anything I should do in preparation for installation?
Please ensure a suitable level and solid base has already been installed before the team arrives to install your items.
Please also clear the area and perimeter at least 1 foot to allow suitable access during installation.
Is VAT included in the price ?
All prices displayed include VAT.
Is there help with ordering?
If you are unsure about ordering a product online we have a friendly team who are happy to help.
Call our customer services team on 0333 880 5261, and we'll be happy to place your order for you and answer any questions you may have about our products.
Please ensure that you have your debit/credit card details available so we can process your payment.
Can I cancel my order before delivery?
Yes, if you call us before your delivery date we can contact the supplier to cancel your order.
We ask that you give us as much notice as possible and contact us initially by phone then send us a follow up email to officially cancel the order.
If you cancel on the day of delivery and the products have been dispatched from the supplier a charge may be applicable.
If your order includes bespoke alterations or the item is made to order there is no right to cancel once the order has been placed.
Can I cancel after my delivery?
You can return an item that isn't bespoke or made to order within 14 days as long as it is in the same condition as when it was delivered.
It must not have been unpacked or assembled and must contain all parts included for resale.
Is there a charge to return goods?
Returns are chargeable and vary depending on the size of product, supplier restocking fee and collection postcode.
Please refer to our Returns Policy for further details or contact us via email returns@vendraoutdoors.com and we will send you details of the total return shipping cost.
The shipping payment will be deducted from the refund of goods.
Is it secure ordering online?
You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, American Express, Discover, Diners Club, Apple Pay, Google Pay, Maestro, Shop Pay, Union Pay, PayPal either on-line or over the phone.
When you pay on line you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Opayo, formerly Sage Pay.
The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.
Do I need planning permission to put a garden building in my garden?
When considering the construction of domestic outbuildings, planning permission is typically not required, as long as the structure is used for a domestic purpose related to your home.
There are however specific scenarios where you may need planning permission. If any of the following conditions apply, it’s important to check with your local planning authority for confirmation:
- If you plan to build the shed within 5 metres of any part of your house.
- If the total ground area covered by buildings or other structures in the garden (excluding the original house) exceeds 50% of the total garden area.
- If the original planning consent for your property includes a condition that prohibits garden sheds, outhouses, or similar structures, regardless of consent from the local planning authority.
- If your property is a listed building or located within a conservation area or an area of outstanding natural beauty, where development restrictions may apply.
- If you intend to use the garden building for business purposes or to store goods related to a business.
- Additionally, no part of the garden building should be placed closer to the public highway than your existing house, or closer than 20 metres from the highway, whichever is nearer.
To ensure you comply with all regulations, it’s always best to consult with your local planning authority before proceeding with construction.
Do I need any other building consent?
If your property is a listed building or located in a conservation area, it is highly likely that you will need the relevant listed building consent or conservation area consent before proceeding with any construction.
Additionally, some properties may be subject to restrictive covenants, which could prevent you from building in your garden. To determine if such restrictions apply to your property, you should check the property register at HM Land Registry for any entries related to this type of development. If a restrictive covenant exists, you will need to seek consent from the party benefiting from the covenant.
It’s also important to be aware that the current planning permission for your property may include conditions that override permitted development rights. These conditions can sometimes apply to entire areas, so it’s crucial to consult with your local planning authority to confirm whether any restrictions are in place.
If you’re uncertain about whether you can erect a garden building without needing planning permission, it’s advisable to err on the side of caution and contact your local planning authority directly. In most cases, you should receive a response right away.
Please note, we accept no liability for the accuracy of the information provided in this notice. We always recommend seeking professional advice to ensure compliance with all regulations.