
Order Confirmation
As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available.
Once confirmed we will process the payment and your order will be manufactured or prepared and dispatched to you as soon as possible.
If there are any delay such as an item is on backorder, we will void the pre-authorisation and contact you to let you know.
You can either wait for the item to become available and select the "Notify Me" option on the product page or choose an alternative item.
Lead Times
Products with a lead time will display an estimated timeframe (e.g., 3-4 weeks) on each product page.
A member of our customer service team or the manufacturer will contact you directly within this time frame to schedule your delivery.
If you haven’t received any contact as the lead time comes to an end, please contact us on: support@vendraoutdoors.com and we will provide an update on your order status.
Delivery Charges
Free delivery is included for all products and orders exceeding £500, If the product or order value is below £500 additional charges will apply.
Remote postcode areas may be subject to an additional surcharge.
Please check delivery areas below to see if this applies to your location. Alternatively please contact us and we will confirm with our supplier.
Delivery Areas
We deliver to most locations across mainland UK. However, as our suppliers use their own or third-party carriers, some remote areas may not be covered.
Any delivery restrictive postcodes are outlined below

Yellow Zone Areas
All Yellow Zone Areas will be delivered free of charge
Green Zone Areas
All Green Zone Areas with postcodes EX, TQ, PL and TR will be delivered free of charge however may have longer delivery timeframe.
Purple Zone Areas
All Purple Zone Areas in Northern Scotland with postcodes PA, PH, DD, IV, KW, HS, KY and FK will be delivered, however surcharge applies (please call for details).
Grey Zones
We do not offer offshore UK deliveries, including to Jersey, Guernsey, Isle of Man, Northern Ireland, Scottish Islands, or the Isle of Wight.
Delivery can only be made to a registered residential or commercial address. Unfortunately deliveries can not be made to an allotments, car parks or waste ground.
Please note that all orders are delivery only and cannot be collected.
Choose Your Delivery Day
Once your order is placed, our customer service team or delivery provider will contact you via phone, text, or email to schedule a suitable date for your delivery.
Deliveries typically take place Monday to Friday, excluding bank holidays.
We’ll work with you to ensure the delivery fits your schedule as best as possible.
Delivery Drop-Off
Deliveries are made to the kerbside or driveway only.
Large items, such as sheds and garden rooms, are delivered via flat-bed truck or lorry.
These items will not fit through a pedestrian doorway and are not suitable to be lifted over walls, fences etc.
Should you have any concerns regarding access to your property, please contact us prior to placing your order.
Please note the following important delivery guidelines:
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An adult (18+) must be present at the delivery address to receive and sign for the goods
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Ensure two people are present to help offload large bulky orders
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All deliveries are external only – our items are large and heavy, and our team cannot carry boxes over fences, walls, or hedges.
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Ensure the delivery area is accessible, with clear and unobstructed walkways and sufficient space for the delivery vehicle.
- Our team cannot remove gates, doors, or fencing to gain access.
- Safe access is essential – deliveries cannot proceed if it compromises the safety of the team, property, or products. Each delivery is subject to a health and safety assessment on arrival.
Receiving Your Order
If you are unable to receive your delivery on the scheduled date, we are happy to reschedule — provided we receive a minimum of 48 hours notice.
Please contact us as early as possible to arrange a new delivery date.
If no prior delivery instructions are provided or there is no adult (18+) available to sign for the delivery on the agreed date, the item will be returned to the manufacturer.
Please be aware that additional fees may apply for re-delivery. To avoid this, we encourage you to get in touch with us in advance if changes are needed.
Installation Services
If installation is available for your product, it may be:
- Completed on the same day as delivery, depending on the manufacturer.
- Scheduled separately after delivery.
For specific details, please contact us for more information.
support@vendraoutdoors.com
0333 880 5261