As soon as you place your order, we will pre-authorise your card however your card will not be charged.
We will then contact our supplier to confirm that the product you have purchased is available.
Once confirmed we will process the payment and your order will be manufactured or prepared and dispatched to you as soon as possible.
If there are any delay such as an item is on backorder, we will void the pre-authorisation and contact you to let you know.
You can either wait for the item to become available and select the "Notify Me" option on the product page or choose an alternative item.
Products with a lead time will display an estimated timeframe on each product page. This Varies depending on the supplier & manufacture.
A member of our customer service team or the manufacturer will contact you directly within this time frame to schedule your delivery.
If you haven’t received any contact as the lead time comes to an end, please contact us on: support@vendraoutdoors.com and we will provide an update on your order status.
Free delivery is included for all UK mainland products however some remote postcode areas may be subject to an additional surcharge and longer delivery time frames.
Please check delivery areas below to see if this applies to your location. Alternatively please contact us and we will confirm with our supplier.
We deliver to most locations across mainland UK Free of charge. However, as our suppliers use their own or third-party carriers, some remote areas may not be covered.
Any delivery restrictive postcodes are outlined below
All Yellow Zone Areas will be delivered free of charge with estimated delivery between 1-7 days.
Green Zone Areas with postcodes EX, DT, TQ, PL, PO and TR will face additional surcharge and estimated delivery 1-14 days.
All Purple Zone Areas in Northern Scotland with postcodes G, AB, PA, PH, DD, IV, KW, HS, KY and FK will face additional surcharge with estimated delivery 1-14 days (please call for details). Off shore delivery may not be possible with all products and suppliers.
We do not offer offshore UK deliveries, including to Jersey, Guernsey, Isle of Man, Northern Ireland, Scottish Islands, or the Isle of Wight.
Please note: Delivery time frame is additional to product lead time and is estimate only. We will endeavour to ensure your products reach you as quickly as possible.
Delivery can only be made to a registered residential or commercial address. Unfortunately deliveries can not be made to an allotments, car parks or waste ground.
Please note that all orders are delivery only and cannot be collected.
Unfortunately we do not accept EU or international orders.
Once your order is placed, our customer service team or delivery provider will contact you via phone, text, or email to schedule a suitable date for your delivery.
Deliveries typically take place Monday to Friday, excluding bank holidays.
We’ll work with you to ensure the delivery fits your schedule as best as possible.
Deliveries are made to the kerbside or driveway only.
Large items, such as sheds and garden rooms, are delivered via flat-bed truck or lorry.
These items will not fit through a pedestrian doorway and are not suitable to be lifted over walls, fences etc.
Should you have any concerns regarding access to your property, please contact us prior to placing your order.
Please note the following important delivery guidelines:
If you are unable to receive your delivery on the scheduled date, we are happy to reschedule with a minimum of 48 hours notice.
Please contact us as early as possible to arrange a new delivery date.
If no prior delivery instructions are provided or there is no adult (18+) available to sign for the delivery on the agreed date, the item will be returned to the manufacturer.
Please be aware that additional fees may apply for re-delivery. To avoid this, we encourage you to get in touch with us in advance if changes are needed.
If installation is available for your product, it may be:
For specific details, please contact us for more information.
If you wish to cancel your order, please call us as soon as possible on: 0333 880 5261. If the order has not been dispatched, there will be no cancellation fee.
If your order has already been dispatched and is in transit, even if it hasn’t been delivered, cancellation charges may apply depending on the manufacturer.
Additionally, please email customer services on: returns@vendraoutdoors.com to formally request an order cancellation and refund.
Please be aware, orders with any custom modifications or bespoke sizes or designs can not be canceled or refunded once the order is placed.
Orders canceled after items have been shipped will follow our 14 Day Return Policy and will be subject to shipping costs.
We understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at returns@vendraoutdoors.com with your order number and we will provide detailed instructions on how to process the return.
Please note that customers are responsible for covering the cost of return shipping for any item(s) they wish to send back.
The returns shipping fee is calculated on the product, size, manufacturer restocking fee and pick up location.
The total cost to return the item(s) will be sent to the same email stated on the order confirmation sheet prior to collection. This fee will equate to the total shipping and restocking cost only.
Please also note that return and refund policies may vary between brands. If you’re unsure about a specific item’s return eligibility, we encourage you to contact us before placing your order. We're happy to confirm the policy for any product you're interested in.
If the return is accepted, It is the responsibility of the customer to retain possession and take care of the goods, until the goods have been returned to the supplier, manufacturer or a carrier appointed by either.
Once your return has been received and inspected we will notify you via email.
We will confirm whether you are entitled to a full or partial refund. Founds owed will be reimbursed (refunded) in a period not exceeding 30 days and will only be paid to the same method originally used to pay for your purchase.
To qualify for a refund, returned item(s) must meet the following conditions:
Items that arrive with signs of use, damage, or missing parts will not be accepted, and a refund will not be issued.
We shall reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.
If we deem the product is not in its original standard we will deduct a reasonable amount from the refund owed to cover costs needed to re-use the item. Should the item not be re-sellable we shall return the product to you.
Please note: Return shipping and restocking fees will be deducted from the original order value, plus any additional costs owed to re-use an item not in its original state.
If you wish to exchange your product the easiest option is to return the item for a refund and re order the alternative goods you require.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products and send them to us via email as soon as possible. support@vendraoutdoors.com
Please notify us within seven days after the day of receipt of any shortages or damage to the goods and remember to keep all the original packaging for any items that need to be returned.
Any claims of damage made after 30 days shall only be considered at the discretion of the manufacturer and not Vendra Outdoors.
Upon approved claims the manufacturer will usually forward replacement parts within 5 to 10 working days, subject to availability.
All returns must be authorised by our customer service department prior to shipping. We will email you with the details on how to start the returns process.
Collection of goods will be organised by our customer service team and we will contact you once the return has been authorised.
Should a product arrive damaged, not as described or faulty which is unable to be fixed, you will receive a full refund plus the return shipping cost.
We can not be held liable for damages or issues caused by factors outside of our control such as, adverse weather conditions, flooding, vandalism or accidental damage.
Items that become damaged after use are non-refundable unless specified under warranty.
Welcome to Vendra Outdoors, where quality craftsmanship meets modern convenience.
With over 20 years of experience in building orangeries, conservatories, and home extensions, our family-run business is now bringing that same passion for design and construction to the online world.
Our story began more than two decades ago launching our small, local construction firm specialising in bespoke orangeries, conservatories, and home extensions.
Over the years, we’ve had the privilege of transforming countless homes, creating beautiful, functional spaces that bring joy and value to families across the region.
As a family business, we’ve always taken pride in our work. Every project—big or small—has been built with care, precision, and an unwavering commitment to quality.
Our success has been driven by word-of-mouth recommendations, and nothing matters more to us than knowing our customers are happy.
In response to changing times and customer needs, we have now launched a second business expanding our model online.
Recognising the growing demand for convenient, cost-effective outdoor structures, we offer prefabricated Garden Rooms, Log Cabins, Sheds & Pergolas through our online store.
Using a drop shipping model, we work directly with trusted manufacturers who share our commitment to high standards.
This allows us to offer beautifully designed, ready-to-assemble structures that combine ease of installation with the same attention to detail that defined our on-site builds.
By cutting out unnecessary storage and handling costs, we pass the savings directly to you—without ever compromising on quality.
✅ Over 20 Years of Experience
We bring two decades of hands-on construction knowledge to every product we offer.
✅ Quality by Design
All our prefabricated kits are designed to meet the highest standards of durability, functionality, and style.
✅ Customer Satisfaction First
Your satisfaction is our top priority. From detailed product information to reliable delivery and responsive support, we are here to ensure your project is a success.
✅ A Personal Connection
We may have moved online, but we haven’t lost our personal touch. We understand that home improvement is more than a purchase—it’s an investment in your comfort and lifestyle.
Our mission is simple: to make it easy for homeowners to enhance their living spaces with high-quality outdoor structures—designed for beauty, built for longevity, and delivered with care.
We deliver to the majority of the UK, however some areas may face additional charges.
More details are available on the Delivery Policy we strongly recommend that you check before ordering any products.
We do not offer offshore UK deliveries, including to Jersey, Guernsey, Isle of Man, Northern Ireland, Scottish Islands, or the Isle of Wight.
We only trade within the UK market therefore do not accept EU or international orders.
All orders have FREE delivery, however a surcharge may apply to certain postcodes.
Standard deliveries are delivered to the kerbside only.
Our products are shipped directly from our suppliers therefore we can not offer this service.
Unfortunately we do not deliver to allotments, carparks or waste land.
Lead times are displayed on the product page and may vary depending on the item, supplier and availability.
If you have any questions about your delivery, please contact us.
Our team will be in contact to pre arrange your delivery date once your order is ready for dispatch, it is important to ensure somebody 18+ will be available to accept and sign for your goods.
Once your order has been placed, we will send you a confirmation email detailing the order number, items ordered, delivery address and amount paid.
You will then receive a series of emails to inform you of your delivery status and tracking number.
If the item has a lead time a member of the manufacturing or our support team will be in touch to confirm a date for delivery.
Please call customer service and we will be happy to help with any changes you require.
All fixings required are supplied and will be delivered with your product. Details of tools required are advised in the installation manuals.
Please take photos using your smart phone or camera of the damaged packaging or products and send them to us via email as soon as possible.
Please refer to the Returns Policy for a more information.
If an item is out of stock we will inform you straight away and no payment will be taken. You can either wait until the item becomes available or choose an alternative item.
Some of our products have the option to add on installation for an additional fee, this is provided by the manufacturer or third party installer.
The majority of items however are self assembly and suitable for any competent DIYer.
If installation is available for the item you wish to purchase the details will be displayed on the product page along with any additional costs.
If a price is not displayed please contact us and we will provide you with a quote.
Installation will be arranged once a delivery date is confirmed.
We will do our best to arrange a date as close as possible if the same day installation is not available.
If you are unsure please contact us and we will do our best to lease with the installation team on your behalf.
Please ensure you have a suitable level and solid base already installed before the installation team arrives.
Installation covers the construction of the product only.
Please also clear the area and perimeter at least 1 foot to allow suitable access during installation.
Please see our installation term and conditions for more information.
Terms & Conditions Installation Service
All prices displayed include VAT.
If you are unsure about ordering a product online we have a friendly team who are happy to help.
Call our customer services team on 0333 880 5261, and we'll be happy to place your order for you and answer any questions you may have about our products.
Please ensure that you have your debit/credit card details available so we can process your payment.
Yes, if you call us before your delivery date we can contact the supplier to cancel your order.
We ask that you give us as much notice as possible and contact us initially by phone then send us a follow up email to officially cancel the order.
If you cancel on the day of delivery and the products have been dispatched from the supplier a charge may be applied.
If your order includes bespoke alterations or is made to order there is no right to cancel once the order has been placed.
You can return an item that isn't bespoke or made to order within 14 days as long as it is in the same condition as when it was delivered.
It must not have been unpacked or assembled and must contain all parts included for resale.
Returns are chargeable and vary depending on the size of product, supplier restocking fee and collection postcode.
Please refer to our Returns Policy for further details or contact us via email returns@vendraoutdoors.com and we will send you details of the total return shipping cost.
The shipping payment will be deducted from the refund of goods.
You can pay for your order by Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, Discover, Diners Club, Apple Pay, Google Pay, Klarna, Maestro, Shop Pay, Union Pay, PayPal either on-line or over the phone.
When you pay on line you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Opayo, formerly Sage Pay.
The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area.
Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider who then pass the payment onto us.
When considering the construction of domestic outbuildings, planning permission is typically not required, as long as the structure is used for a domestic purpose related to your home.
There are however specific scenarios where you may need planning permission. If any of the following conditions apply, it’s important to check with your local planning authority for confirmation:
To ensure you comply with all regulations, it’s always best to consult with your local planning authority before proceeding with construction.
If your property is a listed building or located in a conservation area, it is highly likely that you will need the relevant listed building consent or conservation area consent before proceeding with any construction.
Additionally, some properties may be subject to restrictive covenants, which could prevent you from building in your garden. To determine if such restrictions apply to your property, you should check the property register at HM Land Registry for any entries related to this type of development. If a restrictive covenant exists, you will need to seek consent from the party benefiting from the covenant.
It’s also important to be aware that the current planning permission for your property may include conditions that override permitted development rights. These conditions can sometimes apply to entire areas, so it’s crucial to consult with your local planning authority to confirm whether any restrictions are in place.
If you’re uncertain about whether you can erect a garden building without needing planning permission, it’s advisable to err on the side of caution and contact your local planning authority directly. In most cases, you should receive a response right away.
Please note, we accept no liability for the accuracy of the information provided in this notice. We always recommend seeking professional advice to ensure compliance with all regulations.
